Return & Refund Policy

At Becosmé, we want you to feel confident shopping with us. This Return and Refund Policy explains the conditions under which we accept returns, how refunds are processed, and what to do if you are not satisfied with your purchase. We strive to be clear, fair, and compliant with U.S. consumer protection laws in all our policies.

Eligibility for Returns

Return Window: We accept returns of products within 30 days of delivery/purchase. If 30 days have gone by since you received your order, unfortunately we cannot offer a return or refund (unless required by law or special exception).

Condition of Items: To be eligible for a return, the item must be new, unused, and in its original packaging. This means all safety seals, outer packaging, and components should be intact and unopened.

Proof of Purchase: Please provide your order number, receipt, or other proof of purchase when requesting a return. We can only process returns for purchases made directly through our official website (becosmepro.com). If you purchased a Becosmé product from a salon or third-party retailer, please contact that retailer for their return policy.

Non-Returnable & Opened Products

Opened or Used Items: For health, safety, and hygiene reasons, opened or used products are generally not eligible for return. Once a Becosmé™ Direct Hair Patch package has been unsealed or a patch used, we cannot restock or resell it. Please understand this policy is to ensure product integrity and customer safety.

Allergic Reactions or Defects: Exception: If you experienced a documented allergic reaction to our product or received a defective or damaged item, please contact us. We will review such cases on an individual basis. In instances of a verified product allergy or a quality defect, a return or refund may be approved even for an opened product. Your well-being is important to us, and we will work with you to make it right (either through a refund or an appropriate replacement).

Satisfaction Guarantee: Becosmé does not offer a blanket “satisfaction” or money-back guarantee on used products, as individual results can vary from person to person. Our focus is on providing high-quality, science-backed products, and we stand by the quality of our hair patch. If you have concerns or are dissatisfied with your results, we encourage you to reach out to our customer support. We are happy to discuss your experience and find a solution – whether that means offering usage tips, an exchange, or in certain cases a courtesy refund or store credit on a case-by-case basis.

Return Shipping Costs

Customer Responsibility: In most cases, the customer is responsible for the shipping costs to return an item to us. We do not provide prepaid return labels for routine returns or exchanges. Original shipping fees paid at checkout (if any) are non-refundable once an order has shipped.

Company Responsibility (Defects/Errors): If the return is needed due to an error on our part or a product defect – for example, you received the wrong item or a damaged/defective product – we will cover the return shipping cost or provide a prepaid return label. In such cases, please contact us so we can arrange a hassle-free return.

Packaging Returns: When returning an item, please pack it securely. We recommend using the original packaging if possible. You are responsible for the product until it reaches us, so consider using a trackable shipping service and/or purchasing shipping insurance for higher-value items. We cannot issue refunds for returns that we do not receive.

How to Initiate a Return

1. Contact Us: Email our Customer Care at becosmepro@gmail.com or use the contact form on our website with your order number and the reason for return. (You may also reach us by mail at our office address, but email is fastest.)
2. Return Authorization: Our team will verify your order and eligibility and provide you with a Return Merchandise Authorization (RMA) number or specific instructions. We will also give you the return shipping address. (Do not send back products without contacting us first, as this can delay processing.)
3. Pack & Ship: Once authorized, securely pack the item. Include all original components, documentation, and packaging. Write your RMA number on the outside of the package (if provided). Ship the package using your choice of carrier. We recommend using a trackable method and keeping your shipment receipt.
4. Notify Us (Optional): You may send us the tracking number for your return package so we can monitor its arrival.
5. Inspection: After we receive your returned item, we will inspect it to ensure it meets the return conditions (unopened, unused, etc.).
6. Confirmation: We will notify you via email that we have received your return and the status of your refund approval. If approved, we will process your refund or exchange promptly.

Refund Process and Timeline

Refund Method: Approved refunds will be issued to your original method of payment (the same credit card, debit card, PayPal account, etc. that you used for the purchase). If that is not feasible for some reason, we can discuss an alternative solution, such as a store credit or different method.

When Refunds Are Issued: We aim to process refunds quickly once a returned item is received and inspected. Typically, we process returns within 3–5 business days of delivery to our facility. The refund will then be initiated on our end. Please note that your bank or credit card company may take additional time to post the credit to your account. In many cases you will see the refund reflected within a few days, but please allow up to 10 business days for it to appear on your statement (in rare cases, it can take up to 2–4 weeks total for the entire refund process, accounting for shipping, processing, and bank timelines).

Notification: You will receive an email confirming that your refund has been processed. If a certain amount of time has passed and you haven’t received your refund yet, first check with your bank/credit card (sometimes there is processing delay), then feel free to contact us for assistance.

Partial Refunds: In the event that a returned item is not in its original condition – for example, if it’s returned opened, missing parts, or damaged in a way not due to our error – we reserve the right to deny the return or issue a partial refund at our discretion. We will communicate with you if we determine only a partial refund is appropriate. (For instance, if a product is returned heavily used or incomplete, a restocking fee or deduction may apply to cover the loss in product value.)

Restocking Fees: We do not generally charge restocking fees for standard returns of intact product. No restocking fee will apply if you return an item that meets all our return criteria. A restocking fee or reduced refund might only come into play if the returned item is not resaleable (as noted above) or for unusually large returns that incur significant handling costs. Any such fee would be clearly communicated to you in advance. In most cases, you will receive a full refund of the product price if your return is accepted.

International Returns

We proudly ship Becosmé products worldwide. If you are an international customer (outside the United States), please note the following additional return policy terms:

Return Eligibility: International orders are subject to the same 30-day return window and product condition requirements described above. Please contact us within 30 days of delivery to initiate a return, and the products must be unopened/unused to qualify.

Return Shipping & Costs: We do not provide international return shipping labels. International customers are responsible for arranging and paying for return shipping back to our U.S. return address. We recommend using an international tracked shipping service and properly insuring the package, as we cannot take responsibility for lost return shipments.

Customs and Duties: Any customs duties, import taxes, or brokerage fees paid on the original shipment are non-refundable. We cannot reimburse these charges, as they are collected by your local government. You may want to check with your customs office if they offer any duty drawback or refunds for returned goods, but this would be your responsibility.

Proper Documentation: When returning an international order, please clearly mark the package as “Returned Goods” on any customs form to help avoid unnecessary import fees or confusion. Ensure you include all required documentation so the return can clear customs back into the U.S.

Timeline Consideration: We understand that international shipping can take longer. If you are returning a product from abroad, please still contact us within 30 days of receiving it to get return authorization. We will be flexible with the time it takes the product to arrive back to us, as long as the return was initiated within the 30-day window.

Refunds for International Orders: Once we receive and inspect the returned item, we will process your refund to your original payment method. Same timeline applies as above; however, currency exchange rates at the time of refund are beyond our control. The amount refunded will be in U.S. dollars, and your bank will convert it to your local currency (which may differ from the original amount if exchange rates have changed). Also note that original international shipping charges are not refundable.

Exchanges

Product Exchanges: If you wish to exchange a product for a different one, the fastest method is to initiate a return for the original item (if eligible) and then place a new separate order for the desired item. Because we currently offer a single primary product (the Becosmé™ Direct Hair Patch), exchanges are not common; however, if we expand our product line or if you received a wrong item and need an exchange, we will accommodate you. For a wrong item shipped or a defective item, we can send a replacement at our expense rather than processing a refund, if you prefer. Just let us know your preference when you contact us.

Even Exchanges: Any exchange request must be for a product of equal value (or we will simply process a refund and ask you to order the alternative product). The item to be exchanged must also meet the return conditions (unopened/unused, unless it was defective).

Process: To arrange an exchange, use the same Contact Us process described above. We will guide you if an exchange is possible or if a return-and-reorder is the better solution.

Customer Satisfaction and Support

Your satisfaction is our priority. While our formal policy must have guidelines, we understand there can be special circumstances:

• If you received a product as a gift and need to return it, please contact us to discuss options. We may be able to offer store credit or an exchange to the gift recipient without alerting the purchaser, if that is a concern.
• If you have started using the product and are dissatisfied with the results, please reach out to us. Even though we do not generally accept returns on used items, we want to ensure you had a good experience with Becosmé. Our team can provide usage advice (in case there’s a way to improve your results) or discuss a one-time courtesy solution. We truly value feedback and are committed to helping you achieve the best outcome for your hair.

We comply with all applicable U.S. consumer protection laws. In the rare event that a state or federal law provides you additional return or refund rights beyond our policy, we will honor those rights. For example, if a product is found to be defective or not as described, we will repair, replace, or refund it as required. Nothing in this policy is intended to limit any legal rights you may have under local law.

Contact Information

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Email: becosmepro@gmail.com
Contact Form: Visit our Contact Us page on our website to send us a message.
Mailing Address: Becosmé (Customer Support) – 17604 Francavilla Drive, Livonia, MI 48152, USA. (Please do not send returns to this address without an RMA authorization, as it may not be the correct warehouse for returns.)

Response Time: We aim to respond to all return/refund inquiries within 1-2 business days. Our customer service team will guide you through the process and answer any questions.

Note: By making a purchase on our site, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time, so please review it periodically. If we make material changes, we will post an update on our website. This policy is designed to give you confidence in shopping with Becosmé, knowing that we stand behind our products and will address any issues in a fair and transparent manner. Thank you for choosing Becosmé for your beauty and wellness needs!